Shipping Policy

At Averenta, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General shipping information

We currently ship throughout the United States.

2. Processing time

Order cutoff time: 6:00 PM (ET). Orders placed after this time will be processed the next business day.

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping rates

We offer free shipping on all orders, with no minimum purchase.

4. Estimated delivery times

Here's what to expect once your order is processed:

  • Processing time: 1–2 business days (Monday to Friday)
  • Transit time: 3–10 business days (Monday to Friday)
  • Total delivery time: 4–12 business days
  • Order cutoff time: 6:00 PM (ET)
  • Time zone: (ET) Eastern Time – New York

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.

6. Failed delivery or returned packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, the order may be returned to us. If this occurs, we will contact you to arrange re-delivery. Additional shipping fees may apply if the issue was caused by incorrect address information provided at checkout.

7. Lost or damaged packages

If your package is lost or damaged in transit, please contact us immediately by email: support@averenta.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping policy update

We may update this Shipping Policy from time to time to reflect changes to our operations or services. The latest version will always be available on this page.

(Last updated: April 10, 2026)

9. Contact information

Store name: Averenta
Company name: Verrillo
Company number: 96976640
VAT number: NL005241228B24

Warehouse Address: 7876 Eversfield Rd, Stokesdale, NC 27357, United States
Company Address: Breenberghstraat 11, Deventer, Overijssel, 7412 JT, The Netherlands

Email: support@averenta.com
Phone number: +1 (743) 205 7072

We aim to respond to your inquiries within 24 hours.

Customer support hours:
Monday to Friday:
9:00 AM – 6:00 PM (ET)
Saturday and Sunday: Closed